How Long Do Depop Refunds Take? A Seller's Guide
If you're new to selling on Depop, you have a lot to learn about this platform - it takes time to figure out all the tricks of the reseller's job. You might find yourself in a situation where understanding the refund process is crucial. How long do Depop refunds take, for example? This is something that buyers often ask, so sellers need to know the answer as well.
The Most Common Reasons Buyers Request a Refund
No reseller likes being asked to refund an item - unfortunately, this is something that happens from time to time. As you improve your online selling skills, returns will become less and less frequent. However, if you're new to the game and don't know quite everything about selling on Depop, you can't expect everything to go smoothly all the time. It's best to become familiar with the refund process - you never know when you might need it.
But why do requests for refunds happen anyway? Once you know the reasons, you will know which details to pay attention to in order to avoid returns on Depop. Usually, the problem is that the item doesn't look as described in your product listing. This is why experienced resellers emphasize the importance of writing detailed, truthful Depop listings.
Whether it's slightly different from what's shown in the listing, has damages that aren't noticeable in the listing, or is a completely different item than the one the buyer ordered, it doesn't matter - you will have to refund the buyer. Another reason why someone might request a refund is because they never received the item. This could be due to a seller's mistake or an issue in Depop shipping, but either way, due to Depop Buyer Protection rules, there will have to be a refund.
To avoid mistakes in shipping, check out the video below, where it is explained how to ship your Depop orders.
How Long Do Depop Refunds Take?
According to Depop, this multi-vendor marketplace platform processes about 60,000 refund requests on a monthly basis. Knowing how long refunds take on Depop is crucial in case a buyer asks you when they could expect their money back. You wouldn't want to seem unprofessional, so what can you tell them? The time it takes for money to be returned to the sender depends on the payment method that was used. Here's how long different Depop refunds take on average:
- PayPal - It usually takes 24 hours or less for a refund to be processed. PayPal will inform the sender immediately about the confirmation of returns.
- Bank payments - The time it takes for money to be sent back to your buyer is the same as with any other transaction through your bank account. On average, it takes 5-7 business days.
- Credit or debit card - In this case, the buyer can expect the money back in no more than 30 days. Usually, the money will be returned in 10 days or less.
How Do You Refund a Buyer?
The steps differ depending on how the order was paid - it's different for PayPal and Depop Payments. For PayPal payments, you'll simply have to head to your account and open the Transaction Details page. From there, you will click on Issue a refund, and follow the steps that are shown in the app - it's all pretty simple.
When it comes to Depop Payments, you will need to head to Settings. Then, click on the following: Selling, then Sold items, and finally Refund sale. Now, you will get to choose between partial and full refunds, and after you do, the only thing left is to confirm the refund, and you're done.
Tips for Making the Refund Process as Smooth as Possible
Waiting for money is never fun, so refund processes can be a bit tense, especially if there seems to be a delay. What you can do as a seller is to put your buyer at ease. It's important to communicate openly and treat everyone with respect. You'd be surprised how efficient a kind word can be! Make sure your buyer knows your goal is to resolve the issue amicably and as quickly as possible.
When the buyer sends the item back, be sure to inspect it quickly and issue the refund as soon as possible - there's no reason to keep them waiting longer, right? If the refund transaction is taking longer than expected, you can follow up with the bank to see if there is an issue on their end. Again, communicate all the information with your buyer to avoid misunderstandings.
Depop Isn't the Only Good Marketplace Platform - Try Crosslisting With Zipsale and Expand Your Business
The great thing about e-commerce businesses is that there isn't a limit to what you can achieve if you set your mind to it. Your reselling business can grow immensely if you know what you're doing - and that means crossposting. Depop isn't the only amazing online marketplace platform - you should try others as well. If you worry about the scope of work you'll have to do to maintain all those online stores, we have great news for you.
Zipsale, our multichannel listing software, will make it easier for you. With Zipsale, you will be able to manage multiple listings across different online selling platforms and ensure the efficiency of your business. Sign up today to see how great online selling can be with a quality crossposting tool.
